Cancellation and Refund Policies:

• All cancellations must be made by phone.
• Deposits are non-refundable.
• Sedans, SUVs, and vans: Cancellations within 24 hours of pickup are non-refundable.
• Limousines, Minibuses, and Motor Coaches: Cancellations within 72 hours are billed at 100%.

Client Responsibilities:

• Clients must inform us of all airline changes, delays, cancellations, and missed flights.
• Clients are responsible for guests and liable for damages to the vehicle.
• No refunds for pre-paid reservations if the client arrives 2 hours past the scheduled pickup time.
• Vehicles cannot be loaded beyond seating capacity.

Damage Fees:

• The client is responsible for any damage to the limousine during the rental.
• Fees: $100 for each carpet or seat burn, $250 sanitation fee.

Rules and Regulations:

• Alcohol consumption and drug use are prohibited.
• It is illegal to stand through the sunroof.
• Smoking is not permitted in any vehicles.

Responsibility for Inconveniences:

• The company is not responsible for delays due to traffic, unforeseen mechanical failures, or “Acts of God.”
• The right to substitute vehicles is reserved in uncontrollable circumstances.

Financial Responsibilities:

• Clients assume full financial responsibility for all payments due at the end of the charter.
• Overtime pay applies after the first 15 minutes of the prearranged time.
• Additional charges may include wait time, gratuity, and damage fees.

Termination of Charter:

• The driver may terminate the charter without a refund if the party is deemed unruly or endangers the safe operation of the vehicle.